Delivery Policy

WallyWoody Limited Delivery Policy

1. Order Processing
Order Confirmation: Once an order is placed, customers will receive an email confirmation with details of the order and estimated delivery time.
Processing Time: Orders are typically processed within [1-2] business days.

2. Delivery Options
Standard Delivery: Expected delivery within [2] to [5] business days.
Express Delivery: Available for an additional fee, with delivery within [1] business days.
Local Pickup: Customers can choose to pick up orders from our warehouse during business hours.

3. Shipping Charges
Standard Shipping: Calculated based on order size and delivery location. The tunnel toll for Hong Kong Island is [HKD100].
Free Shipping: Available on orders over [HKD700] amount. Otherwise, additional shipping fee of [HKD150] will be charged.

The basic shipping fee does not include the cost of going upstairs, which is 15% of the total unit price.
Additional freight charges are required for going up stairs and on ramps. Customers are required to provide photos for freight quotation before delivery

4. Delivery Areas
Local Deliveries: Available within [Hong Kong].
International Shipping: Please contact us for a quote and estimated delivery time.

5. Delivery Scheduling
Notification: Customers will receive a notification with the scheduled delivery date and time.
Rescheduling: Contact our customer service at least [5] hours in advance to reschedule.

6. Receiving Deliveries
Inspection: Please inspect the plywood upon delivery. Report any damages or discrepancies immediately.
Signature Required: A signature is required upon delivery to confirm receipt.

7. Returns and Exchanges
Return Policy: No Refund or changing to other product.

8. Customer Service
Contact Information: For any inquiries or issues, contact our customer service at [39023123] / [info@wallywoody.com] / Whatsapp 70758708 .
Operating Hours: Our team is available [Monday to Friday and 9:00 - 18:00].

Additional Considerations
Weather Delays: Deliveries may be delayed due to severe weather conditions. We will notify you of any changes.
Custom Orders: Custom or bulk orders may have different delivery timelines. Please consult with our sales team.
By following this policy, we aim to provide a smooth and reliable delivery experience for all our customers.

9. Contact Us
If you have any questions or concerns about this privacy policy, please contact us:

Email: info@wallywoody.com
Phone: +852 3902 3123
Address: RM4307B, 43/F, Metroplaza Tower 2, 223 Hing Fong Road, Kwai Fong, Kwai Tsing District, New Territories